Open source alternatives to Jira Service Management

3 open source projects replace Jira Service Management, ranked by how safe each is to depend on.

95 · Healthy

Ticketing and helpdesk system with email, chat, phone and social channels in one view.

AGPL-3.0★ 6.0kLast commit yesterday

76 · Stable

Ticketing system with SLAs, a customer portal, canned responses and a knowledge base, built on the Frappe framework.

AGPL-3.0★ 3.4kLast commit 3 days ago

54 · Caution

Veteran PHP support-ticket system that routes inquiries from email, web forms and phone.

GPL-2.0★ 4.0kLast commit 4 months ago

76 · Stable

At a glance

Health and license are separate verdicts: a project can be well maintained and still not be open source.

Project	Health	License	Stars	Last commit
Zammad	95 · Healthy	Free, share hosted changesAGPL-3.0	6.0k	yesterday
Helpdesk	76 · Stable	Free, share hosted changesAGPL-3.0	3.4k	3 days ago
osTicket	54 · Caution	Free, share changesGPL-2.0	4.0k	4 months ago

Jira Service Management is a paid helpdesk & live chat product. See all open source helpdesk & live chat tools, ranked the same way.

Scores last refreshed from GitHub on 9 October 2026. How we score.